Refund policy

All Sales Are Final

All sales are final. Due to the handmade and personalized nature of our products — including sensory play items (such as play dough and sensory rice) intended for direct hand and sensory play, and custom or embroidered items made to order — we do not accept returns or exchanges for change of mind, sizing, color preference, or similar reasons.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, was damaged in transit, or you received the wrong item, contact us at contact@blueblueyellow.com within 7 days of delivery with your order number and photos of the issue, and we'll arrange a replacement or refund as appropriate.

Refunds

If a refund is approved for a damaged, defective, or incorrect item, we'll notify you and process the refund to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, contact us at contact@blueblueyellow.com.